Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | Very convenient Very convenient by offering wide variety of sizes, finish and framing.
C. Chatillon, Gatineau | look great it did make it here thanks so much for your quick response! and they look great
Jenna, | Good service Ordering was simple and communication was good, my parents just received their pieces today and they are super happy with the quality! Thanks for the great experience!
Rob H., |